Fifteen years of production engineering, including enterprise data platforms for major UK firms. When the stack matters and the wrong call is expensive, you want the person giving the advice to have shipped it themselves — and to still be the one who implements it.
Map the system before changing it
Most failures are scope failures, not tool failures.
I'm most useful at moments of transition — before you spend big, after you outgrow a tool, or when the team is divided on what to do next.
Too many overlapping tools, none owned end-to-end. I consolidate around one source of truth.
The setup that got you here won't get you to the next stage. I design the bridge.
Sales, ops and finance all need different things from the same data. I mediate the design.
Three engagement shapes. I start with the smallest one that answers your question — and I design the data model first, because that's where the real architecture lives.
A focused read of your tooling, data model and processes — with a costed, sequenced roadmap at the end, not a slide deck thrown over the wall.
Independent, clear-eyed advice on the CRM, ops and AI tooling for your situation — trade-offs spelled out, not hidden.
I operate as your part-time head of systems — owning the roadmap and the implementations, with structured data that can't drift.
Where it leads. Good architecture is the quiet foundation under everything else here — including AI visibility. Schema that engines trust, content that's structured, records that stay consistent: all of it comes from getting the data model right first. If AI visibility is the goal, this is often where the real work starts — an Audit will tell us.
Book a 30-minute call. I'll tell you straight if a smaller engagement would serve you better.