PRIVACY

How we handle
your data.

What we collect when you contact us, how long we keep it, and the GDPR rights you have over it.

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Plain-English commitments

We've kept the legalese light. Email us if anything's unclear.

Last updated: May 2026

1. Introduction

Web Moods Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

2. Data Controller

Web Moods Ltd
Director: Aziz Meknassi
Email: privacy@web-moods.com
Location: Coventry, United Kingdom

3. Information We Collect

When you submit a technical consultation enquiry, we collect:

  • Name
  • Email address
  • Company name (optional)
  • Service interest area
  • Technical challenge description

4. Legal Basis for Processing

We process your personal data based on:

  • Consent: By submitting the enquiry form and checking the consent box, you explicitly consent to us processing your data to respond to your consultation request.
  • Legitimate Interest: To provide professional consultation services and respond to business enquiries.

5. How We Use Your Information

We use your personal information to:

  • Respond to your technical consultation enquiries
  • Assess project requirements and feasibility
  • Communicate about potential engagement opportunities
  • Maintain records of business communications

6. Data Retention

We retain enquiry submissions for 12 months from the date of submission, after which they are automatically deleted by a scheduled process. You may request earlier deletion at any time.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Data is stored securely in our Django-based application with encrypted database connections.

8. Your Rights Under GDPR

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Request limitation of processing
  • Portability: Receive your data in a structured, machine-readable format
  • Object: Object to processing of your data
  • Withdraw Consent: Withdraw consent at any time

9. Third-Party Disclosures

We do not sell, trade, or transfer your personal information to third parties. Your data is only accessible to:

  • Web Moods Ltd authorised personnel
  • Our hosting provider, Contabo (for secure data storage)
  • Our email provider, Namecheap — cPanel/Roundcube email (to deliver and store enquiry notifications)

10. Cookies

Our website currently uses minimal cookies required for basic functionality (session management). We do not use tracking or advertising cookies. Any analytics we add is privacy-friendly and cookieless (self-hosted), so it sets no cookies and does not require your consent; we will update this policy if that ever changes. See our Cookie Policy for details.

11. International Data Transfers

We rely on a small number of processors to run this site and respond to enquiries — our hosting provider (Contabo) and our email provider (Namecheap). We choose providers that store and process data within the UK or EEA wherever possible. Where a processor needs to process personal data outside the UK or EEA, we ensure an appropriate safeguard is in place, such as the UK International Data Transfer Agreement (IDTA) or the EU Standard Contractual Clauses (SCCs).

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. How to Request Data Deletion

To exercise your right to erasure ("right to be forgotten"), please email us at:

Email: privacy@web-moods.com
Subject: "GDPR Data Deletion Request"
Include: Your name and email address used in the enquiry

We will process your deletion request within 30 days and send you a confirmation email once your data has been permanently removed from our systems.

14. Contact Us

For other privacy-related questions or to exercise your data rights, contact:

Email: privacy@web-moods.com
Subject line: "Data Privacy Request"

15. Complaints

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113